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<?php
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class AfterSaleConst {
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const tabAll = 'all';
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const tabWaitProcessRefund = 'wait_process_refund';//未发货退款待处理
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const tabWaitProcessedDeliveredAndOnlyRefund = 'wait_processed_delivered_and_only_refund';//已发货仅退款待处理
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const tabWaitProcessReturnGoods = 'wait_process_return_goods';//退货待处理
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const tabWaitSellerReceivingGoods = 'wait_seller_receiving_goods';//待商家收货
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const tabArbitration = 'arbitration';//仲裁中
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const tabPriceProtection = 'priceProtection';//价保
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const tabWaitSellerExchangeAudit = 'wait_seller_exchange_audit';//换货待卖家处理
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const tabWaitSellerResendAudit = 'wait_seller_resend_audit';//补寄待卖家处理
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const tabFastRefund = 'fast_refund';//极速退款售后单
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const aftersaleStatusPreSaleAllAudit = 2;//发货前退款待处理
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const aftersaleStatusRefundAudit = 3;//发货后仅退款待处理
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const aftersaleStatusReturnAudit = 4;//退货待处理
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const aftersaleStatusExchangeAudit = 5;//换货待处理
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const aftersaleStatusAfterSaleAudit = 6;//待商家处理
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const aftersaleStatusWaitBuyerReturnGoods = 7;//待买家退货
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const aftersaleStatusWaitSellerSendGoods = 8;//待卖家发货
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const aftersaleStatusReturnReceive = 11;//待商家收货
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const aftersaleStatusAuditRefunding = 10;//同意退款，退款中
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const aftersaleStatusRefundSuccess = 12;//商家同意退款：发货前退款，商家同意退款|发货后仅退款，商家同意退款|发货后退货退款，商家确认收货
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const aftersaleStatusReturnShip = 13;//（接口和抖店后台）实际已经显示 "换货，待买家收货"
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const aftersaleStatusWaitBuyerReceive = 14;//（接口和抖店后台）实际已经显示换货成功
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const aftersaleStatusExchangeSuccess = 15;//换货成功
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const aftersaleStatusRefuse = 16;//拒绝售后
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const aftersaleStatusReceiveRefuse = 17;//退货后拒绝退款
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const aftersaleStatusUploadRefund = 18;//待商家上传退款凭证
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const aftersaleStatusWaitResend = 21;//待商家发货，当卖家同意补寄售后申请后，售后单会流转到这—状态
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const aftersaleStatusResendSuccess = 22;//补寄成功
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const aftersaleStatusRefuseAfterSaleApply = 27;//拒绝售后申请
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const aftersaleStatusClose = 28;//售后关闭
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const aftersaleStatusSellerRefuseToReturnGoodsAfter = 29;//退货后商家拒绝
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const aftersaleStatusSuccess = 51;//订单取消成功
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const aftersaleStatusReverseSuccess = 53;//逆向交易已成功
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const aftersaleTypeReturnGoodsAndRefund = 0;//售后退货退款
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const aftersaleTypeAfterSaleOnlyRefund = 1;//售后仅退款
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const aftersaleTypeRefundOnlyBeforeSale = 2;//售前仅退款
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const aftersaleTypeExchangeGoods = 3;//换货
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const aftersaleTypePriceProtection = 6;//价保
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const aftersaleTypeResend = 7;//补寄
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const commentTypeNoReceived = 'noReceived';//未收到货
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const commentTypeReceived = 'received';//已收到货
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const refundStatusNoNeedRefund = 0;//无需退款
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const refundStatusWaitRefund = 1;//待退款
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const refundStatusRefunding = 2;//退款中
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const refundStatusSuccess = 3;//退款成功
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const refundStatusFail = 4;//退款失败
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const operateTypeAgreeReturnGoodsApply = 101;//101 同意退货申请（一次审核） Logistics.ReceiverAddressId 或 Logistics.AfterSaleAddressDetail
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const operateTypeRefuseReturnGoodsApply = 102;//拒绝退货申请（一次审核）reason , evidence
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const operateTypeAgreeReturnGoods = 111;//同意退货（二次审核）
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const operateTypeRefuseReturnGoods = 112;//拒绝退货 (二次审核) reason , evidence
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const operateTypeReturnGoodsToRefund = 121;//退货转退款
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const operateTypeAgreeOnlyRefund = 201;//同意仅退款
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const operateTypeRefuseOnlyRefund = 202;//拒绝仅退款 reason , evidence
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const operateTypeAgreeExchangeGoodsApply = 301;//同意换货申请（一次审核)Logistics.ReceiverAddressId 或 Logistics.AfterSaleAddressDetail
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const operateTypeRefuseExchangeGoodsApply = 302;//拒绝换货申请（一次审核）reason,evidence
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const operateTypeAgreeExchangeGoods = 311;//同意换货（二次审核）logistics.companyCode,logistics.logisticsCode
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const operateTypeRefuseExchangeGoods = 312;//拒绝换货（二次审核）reason,evidence
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const operateTypeExchangeGoodsToRefund = 321;//换货转退款
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const operateTypeAgreePreSaleApply = 401;//同意售前退申请
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const operateTypeAgreeResendApply = 501; //同意补寄申请
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const operateTypeRefuseResendApply = 502; //拒绝补寄申请
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const aftersaleSendTypeResend = 1; //发货类型， 1-补寄
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const linkTypeMobile = 0;//0-手机
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const linkTypeGeneralLandline = 1;//1-普通座机
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const linkTypeCompanyLandline = 2;//2-企业座机
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const cancelSendGoodsReturnMoney = 'returnMoney';
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const cancelSendGoodsReturnGoodsToWareHouse = 'returnGoodsToWareHouse';
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const cancelSendGoodsApplyLogisticsIntercept = 'applyLogisticsIntercept';
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const refundTypeFastRefund = 1;
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const refundTypeAssistant = 2;
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const warningSourcePrint = 'print';
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const warningSourcePurchase = 'purchase';
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const warningSourceDistribution = 'distribution';
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public static function getTabTypeAndAftersaleStatusMap() {
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return [
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self::tabWaitProcessRefund => self::aftersaleStatusAfterSaleAudit,
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self::tabWaitProcessedDeliveredAndOnlyRefund => self::aftersaleStatusAfterSaleAudit,
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self::tabWaitProcessReturnGoods => self::aftersaleStatusAfterSaleAudit,
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self::tabWaitSellerReceivingGoods => self::aftersaleStatusReturnReceive,
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self::tabWaitSellerExchangeAudit => self::aftersaleStatusAfterSaleAudit,
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self::tabWaitSellerResendAudit => self::aftersaleStatusAfterSaleAudit,
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self::tabAll => '',
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];
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}
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public static function getTabTypeAndAftersaleTypeMap() {
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return [
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self::tabWaitProcessRefund => self::aftersaleTypeRefundOnlyBeforeSale,
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self::tabWaitProcessedDeliveredAndOnlyRefund => self::aftersaleTypeAfterSaleOnlyRefund,
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self::tabWaitProcessReturnGoods => self::aftersaleTypeReturnGoodsAndRefund,
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self::tabPriceProtection => self::aftersaleTypePriceProtection,
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self::tabWaitSellerExchangeAudit => self::aftersaleTypeExchangeGoods,
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self::tabWaitSellerResendAudit => self::aftersaleTypeResend,
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self::tabWaitSellerReceivingGoods => '',
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self::tabAll => '',
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];
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}
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public static function getTabTypeAndRefundTypeMap() {
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return [
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self::tabFastRefund => self::refundTypeFastRefund,
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];
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}
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public static function getAftersaleTypeMap() {
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return [
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self::aftersaleTypeReturnGoodsAndRefund => '退货退款',
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self::aftersaleTypeAfterSaleOnlyRefund => '已发货仅退款',
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self::aftersaleTypeRefundOnlyBeforeSale => '未发货仅退款',
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self::aftersaleTypeExchangeGoods => '换货',
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self::aftersaleTypePriceProtection => '价保',
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self::aftersaleTypeResend => '补寄',
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];
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}
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public static function getAftersaleStatusMap() {
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return [
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self::aftersaleStatusPreSaleAllAudit => '发货前退款待处理',
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self::aftersaleStatusRefundAudit => '发货后仅退款待处理',
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self::aftersaleStatusReturnAudit => '退货待处理',
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self::aftersaleStatusExchangeAudit => '换货待处理',
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self::aftersaleStatusWaitBuyerReturnGoods => '待买家退货',
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self::aftersaleStatusAfterSaleAudit => '待商家处理',
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self::aftersaleStatusReturnReceive => '待商家收货',
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self::aftersaleStatusAuditRefunding => '同意退款，退款中',
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self::aftersaleStatusRefundSuccess => '同意退款，退款成功',
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self::aftersaleStatusClose => '售后关闭',
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self::aftersaleStatusReturnShip => '待买家收货',
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self::aftersaleStatusWaitBuyerReceive => '换货成功',
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self::aftersaleStatusExchangeSuccess => '换货成功',
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self::aftersaleStatusRefuse => '拒绝售后',
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self::aftersaleStatusReceiveRefuse => '退货后拒绝退款',
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self::aftersaleStatusUploadRefund => '待商家上传退款凭证',
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self::aftersaleStatusRefuseAfterSaleApply => '拒绝售后申请',
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self::aftersaleStatusSellerRefuseToReturnGoodsAfter => '退货后商家拒绝',
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self::aftersaleStatusWaitSellerSendGoods => '补寄待商家发货',
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];
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}
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public static function getSellerRefuseReceiveReturnGoodsCommentMap() {
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return [
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1 => '未收到货（未填写退货单号）',
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2 => '退货与原订单不符（商品不符、退货地址不符）',
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3 => '退回商品影响二次销售/订单超出售后时效（订单完成超7天）',
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4 => '买家误操作/取消申请',
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5 => '已与买家协商补偿，包括差价、赠品、额外补偿',
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6 => '已与买家协商补发商品/已与买家协商换货',
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];
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}
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public static function getSellerRefuseReturnGoodsApplyCommentMap() {
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return [
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1 => '未收到货（未填写退货单号）',
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2 => '退货与原订单不符（商品不符、退货地址不符）',
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3 => '退回商品影响二次销售, 订单超出售后时效（订单完成超7天）',
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4 => '买家误操作/取消申请',
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5 => '已与买家协商补偿，包括差价、赠品、额外补偿',
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6 => '已与买家协商补发商品, 已与买家协商换货',
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];
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}
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public static function getSellerRefuseExchangeApplyCommentMap() {
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return [
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1 => '买家误操作/取消申请',
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2 => '已与买家协商补偿，包括差价、赠品、额外补偿',
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3 => '已与买家协商补发商品',
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4 => '已与买家协商换货',
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5 => '运费未协商—致',
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6 => '商品没问题，买家未举证或举证无效',
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7 => '已在约定时间发货',
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8 => '发票没问题，买家未举证',
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9 => '发票已补寄',
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10 => '买家发票信息不完整',
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11 => '申请时间已超7天无理由退换货时间',
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];
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}
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public static function getSellerRefuseExchangeConfirmCommentMap() {
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return [
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1 => '买家上传的单号有误，商家尚未收到货，请核实正确物流单号后重新上传',
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2 => '退货与原订单不符（商品不符、退货地址不符）',
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3 => '退回商品影响二次销售',
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4 => '运费未协商一致',
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];
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}
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public static function getSellerRefuseAfterDeliveryAndOnlyRefundApplyCommentMap() {
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return [
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self::commentTypeNoReceived => [
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self::aftersaleStatusAfterSaleAudit => [
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OrderConst::orderTypeRealGoods => [
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1 => '商品退回后才能退款',
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2 => '买家已签收',
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3 => '买家误操作/取消申请',
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4 => '问题已解决，待用户收货',
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],
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OrderConst::orderTypeGeneralVirtual => [
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14 => '买家误操作/取消申请',
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15 => '协商一致，用户取消退款',
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],
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],
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],
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self::commentTypeReceived => [
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self::aftersaleStatusAfterSaleAudit => [
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OrderConst::orderTypeRealGoods => [
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5 => '商品退回后才能退款',
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6 => '买家误操作/取消申请',
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7 => '协商一致，用户取消退款',
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8 => '已与买家协商补偿，包括差价、赠品、额外补偿',
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9 => '已与买家协商补发商品',
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10 => '已与买家协商换货',
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],
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OrderConst::orderTypeGeneralVirtual => [
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16 => '买家误操作/取消申请',
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17 => '协商一致，用户取消退款',
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18 => '商品影响二次销售',
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19 => '定制商品不支持七天无理由退货，定制商品不接受质量问题以外的退货',
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],
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],
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self::aftersaleStatusReturnReceive => [
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OrderConst::orderTypeRealGoods => [
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11 => '未收到货/退货单号有误',
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12 => '退货与原订单不符（商品不符、退货地址不符）',
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13 => '退回商品影响二次销售',
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20 => '定制商品不支持七天无理由退货，定制商品不接受质量问题以外的退货',
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],
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],
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],
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];
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}
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public static function getWaitShopProcessAftersaleStatus() {
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return [
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self::aftersaleStatusPreSaleAllAudit,
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self::aftersaleStatusRefundAudit,
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self::aftersaleStatusReturnAudit,
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self::aftersaleStatusExchangeAudit,
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self::aftersaleStatusWaitBuyerReturnGoods,
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self::aftersaleStatusAfterSaleAudit,
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self::aftersaleStatusReturnReceive,
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];
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}
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public static function getAfterSaleCloseOrCancelStatusList() {
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return [
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self::aftersaleStatusClose,
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self::aftersaleStatusRefuseAfterSaleApply,
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];
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}
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public static function getIsPurchaseFilterAndTextMap() {
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return [
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1 => '已采购',
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2 => '未采购',
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];
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}
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public static function getOrderSortTypeMap() {
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return array(
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'orderApplyTimeDesc' => '按申请时间↓',
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'orderApplyTimeAsc' => '按申请时间↑',
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'orderUserAsc' => '按收件人排序',
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);
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}
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public static function getIsPrintFilterAndTextMap() {
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return [
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OrderPrintConst::pExpressStatusPrinted => '已打印',
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OrderPrintConst::pExpressStatusNoPrinted => '未打印',
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// OrderPrintConst::pExpressRecycled => '已回收',
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];
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}
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} |