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<?php
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// +----------------------------------------------------------------------
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// | CRMEB [ CRMEB赋能开发者，助力企业发展 ]
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// +----------------------------------------------------------------------
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// | Copyright (c) 2016~2023 https://www.crmeb.com All rights reserved.
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// +----------------------------------------------------------------------
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// | Licensed CRMEB并不是自由软件，未经许可不能去掉CRMEB相关版权
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// +----------------------------------------------------------------------
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// | Author: CRMEB Team <admin@crmeb.com>
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// +----------------------------------------------------------------------
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namespace app\services\kefu;
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use app\services\BaseServices;
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use app\dao\service\StoreServiceDao;
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use app\services\kefu\service\StoreServiceAuxiliaryServices;
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use app\services\kefu\service\StoreServiceServices;
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use app\services\user\UserServices;
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use app\services\wechat\WechatUserServices;
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use crmeb\exceptions\ApiException;
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use crmeb\services\workerman\ChannelService;
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use app\services\kefu\service\StoreServiceLogServices;
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use app\services\kefu\service\StoreServiceRecordServices;
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use think\facade\Log;
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/**
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* Class KefuServices
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* @package app\services\kefu
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*/
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class KefuServices extends BaseServices
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{
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/**
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* KefuServices constructor.
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* @param StoreServiceDao $dao
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*/
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public function __construct(StoreServiceDao $dao)
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{
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$this->dao = $dao;
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}
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/**
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* 获取客服列表
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* @param array $where
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* @return array
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function getServiceList(array $where, array $noId)
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{
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$where['status'] = 1;
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$where['noId'] = $noId;
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$where['online'] = 1;
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[$page, $limit] = $this->getPageValue();
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$list = $this->dao->getServiceList($where, $page, $limit);
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$count = $this->dao->count($where);
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return compact('list', 'count');
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}
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/**
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* 获取聊天记录
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* @param int $uid
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* @param int $toUid
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* @param int $isUp
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* @return array
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function getChatList(int $uid, int $toUid, int $upperId, int $is_tourist = 0)
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{
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/** @var StoreServiceLogServices $service */
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$service = app()->make(StoreServiceLogServices::class);
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[$page, $limit] = $this->getPageValue();
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return array_reverse($service->tidyChat($service->getServiceChatList(['chat' => [$uid, $toUid], 'is_tourist' => $is_tourist], $limit, $upperId)));
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}
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/**
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* 转移客服
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* @param int $kfuUid
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* @param int $uid
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* @param int $toUid
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* @return mixed
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*/
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public function setTransfer(int $kfuUid, int $uid, int $kfuToUid)
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{
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if ($uid === $kfuToUid) {
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throw new ApiException(410139);
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}
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/** @var StoreServiceAuxiliaryServices $auxiliaryServices */
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$auxiliaryServices = app()->make(StoreServiceAuxiliaryServices::class);
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/** @var StoreServiceLogServices $service */
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$service = app()->make(StoreServiceLogServices::class);
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$addTime = $auxiliaryServices->value(['binding_id' => $kfuUid, 'relation_id' => $uid], 'update_time');
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$list = $service->getMessageList(['chat' => [$kfuUid, $uid], 'add_time' => $addTime]);
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$data = [];
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foreach ($list as $item) {
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if ($item['to_uid'] == $kfuUid) {
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$item['to_uid'] = $kfuToUid;
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}
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if ($item['uid'] == $kfuUid) {
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$item['uid'] = $kfuToUid;
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}
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$item['add_time'] = time();
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unset($item['id']);
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$data[] = $item;
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}
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$record = $this->transaction(function () use ($data, $service, $kfuUid, $uid, $kfuToUid, $auxiliaryServices) {
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if ($data) {
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$num = count($data) - 1;
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$messageData = $data[$num] ?? [];
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$res = $service->saveAll($data);
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} else {
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$num = 0;
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$res = true;
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$messageData = [];
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}
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/** @var StoreServiceRecordServices $serviceRecord */
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$serviceRecord = app()->make(StoreServiceRecordServices::class);
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$info = $serviceRecord->get(['user_id' => $kfuUid, 'to_uid' => $uid], ['type', 'message_type', 'is_tourist', 'avatar', 'nickname']);
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$record = $serviceRecord->saveRecord($uid, $kfuToUid, $messageData['msn'] ?? '', $info['type'] ?? 1, $messageData['message_type'] ?? 1, $num, $info['is_tourist'] ?? 0, $info['nickname'] ?? "", $info['avatar'] ?? '');
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$res = $res && $auxiliaryServices->saveAuxliary(['binding_id' => $kfuUid, 'relation_id' => $uid]);
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if (!$res && !$record) {
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throw new ApiException(410140);
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}
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return $record;
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});
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try {
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if (!$record['is_tourist']) {
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/** @var UserServices $userService */
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$userService = app()->make(UserServices::class);
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$_userInfo = $userService->getUserInfo($uid, 'nickname,avatar');
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$record['nickname'] = $_userInfo['nickname'];
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$record['avatar'] = $_userInfo['avatar'];
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}
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$keufInfo = $this->dao->get(['uid' => $kfuUid], ['avatar', 'nickname']);
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if ($keufInfo) {
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$keufInfo = $keufInfo->toArray();
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} else {
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$keufInfo = (object)[];
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}
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//给转接的客服发送消息通知
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ChannelService::instance()
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->setTrigger('crmeb_chat')
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->send('transfer', ['recored' => $record, 'kefuInfo' => $keufInfo, 'fun' => true], [$kfuToUid]);
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//告知用户对接此用户聊天
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$keufToInfo = $this->dao->get(['uid' => $kfuToUid], ['avatar', 'nickname']);
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ChannelService::instance()
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->setTrigger('crmeb_chat')
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->send('to_transfer', ['toUid' => $kfuToUid, 'avatar' => $keufToInfo['avatar'] ?? '', 'nickname' => $keufToInfo['nickname'] ?? ''], [$uid]);
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} catch (\Exception $e) {
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}
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return true;
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}
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/**
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* 关键字回复，没有默认关键词会自动发送给客服
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* @param string $reply
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* @param string $openId
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* @return bool
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function replyTransferService(string $reply, string $openId)
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{
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/** @var WechatUserServices $userServices */
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$userServices = app()->make(WechatUserServices::class);
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$userInfo = $userServices->get(['openid' => $openId], ['uid', 'nickname', 'headimgurl as avatar']);
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if (!$userInfo) {
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return true;
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}
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/** @var StoreServiceServices $kfServices */
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$kfServices = app()->make(StoreServiceServices::class);
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$serviceInfoList = $kfServices->getServiceList(['status' => 1, 'online' => 1]);
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if (!count($serviceInfoList)) {
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return true;
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}
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$uids = array_column($serviceInfoList['list'], 'uid');
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if (!$uids) {
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return true;
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}
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/** @var StoreServiceRecordServices $recordServices */
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$recordServices = app()->make(StoreServiceRecordServices::class);
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//上次聊天客服优先对话
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$toUid = $recordServices->getLatelyMsgUid(['to_uid' => $userInfo['uid']], 'user_id');
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//如果上次聊天的客不在当前客服中从新获取新的客服人员
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if (!in_array($toUid, $uids)) {
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$toUid = 0;
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}
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if (!$toUid) {
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$toUid = $uids[array_rand($uids)] ?? 0;
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}
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if (!$toUid) {
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return true;
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}
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/** @var StoreServiceLogServices $logServices */
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$logServices = app()->make(StoreServiceLogServices::class);
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$num = $logServices->getMessageNum(['uid' => $userInfo['uid'], 'to_uid' => $toUid, 'type' => 0, 'is_tourist' => 0]);
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$record = $recordServices->saveRecord($userInfo['uid'], $toUid, $reply, 1, 1, $num, 0, $userInfo['nickname'] ?? "", $userInfo['avatar'] ?? '');
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$data = [
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'add_time' => time(),
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'is_tourist' => 0,
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'to_uid' => $toUid,
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'msn' => $reply,
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'uid' => $userInfo['uid'],
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'type' => 0
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];
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$data = $logServices->save($data);
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$data = $data->toArray();
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$data['_add_time'] = $data['add_time'];
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$data['add_time'] = strtotime($data['add_time']);
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$data['record'] = $record;
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try {
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ChannelService::instance()
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->setTrigger('crmeb_chat')->send('mssage_num', [
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'uid' => $userInfo['uid'],
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'num' => $num,
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'recored' => $data['record']
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], [$toUid]);
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ChannelService::instance()
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->setTrigger('crmeb_chat')->send('reply', $data, [$toUid]);
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} catch (\Throwable $e) {
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Log::error('没有开启长连接无法推送消息，消息内容为：' . $reply);
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}
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}
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}
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