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<?php
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namespace Admin\Controller;
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use User\Api\UserApi;
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/**
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* 结算单
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* @author ylw
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*/
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class WorkOrderController extends ThinkController
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{
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public function list($row = 10, $p = 1)
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{
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$map = [];
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$map['_string'] = " status <> 2 ";
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if (I('order_no')) {
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$map['_string'] .= ' and order_no like "'.I('order_no').'%"';
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}
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if (I('user_account')) {
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$map['_string'] .= ' and user_account like "%'.I('user_account').'%"';
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}
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if (I('attachment_type', '')) {
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if (I('attachment_type') == 1) {
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$map['_string'] .= ' and attachment_url <> ""';
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} else {
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$map['_string'] .= ' and attachment_url = ""';
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}
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}
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if (I('server_id')) {
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$map['server_id'] = I('server_id');
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}
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if (I('handler_id')) {
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$map['handler_id'] = I('handler_id');
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}
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if (I('game_id')) {
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$map['game_id'] = I('game_id');
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}
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if (I('type')) {
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$map['type'] = I('type');
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}
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if (I('score')) {
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$map['score'] = I('score');
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}
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if (I('status')) {
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$map['status'] = I('status');
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}
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if (isset($_GET['created_time_start'])) {
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$map['_string'] .= " and created_time >= " . strtotime($_GET['created_time_start']);
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}
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if (isset($_GET['created_time_end'])) {
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$map['_string'] .= " and created_time < " . (strtotime($_GET['created_time_end']) + 86400);
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}
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$list = M('work_order_info', 'tab_')->where($map)->page($p, $row)->order("status desc, created_time desc")->select();
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$count = M('work_order_info', 'tab_')->where($map)->count();
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if ($list) {
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foreach ($list as &$item) {
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$item['status_desc'] = $this->getOrderStatus($item['status']);
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}
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}
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$page = set_pagination($count, $row);
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if ($page) {
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$this->assign('_page', $page);
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}
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$this->assign('admin_users', M('member')->where(['status'=>1])->field('uid, nickname')->select());
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$this->assign('list_data', $list);
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$this->display('list');
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}
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public function store()
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{
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if (IS_POST) {
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// 存储
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$data['game_id'] = I('game_id');
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$data['game_name'] = I('game_name');
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$data['server_id'] = I('server_id');
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$data['server_name'] = I('server_name');
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$data['type'] = I('type');
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$data['creator_id'] = is_login();
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if (empty($data['game_id']) || empty($data['server_id'])) {
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$this->error('请选择游戏及区服');
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}
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$data['created_time'] = time();
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switch (I('type')) {
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case 1: // 资源工单
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// 如果不是附件形式
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$User = new UserApi;
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$user_accounts = I('user_accounts');
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$passwords = I('user_passwords');
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if (count($user_accounts) == 1 && (empty($user_accounts[0]) && empty($passwords[0])) && empty(I('attachment_url'))) {
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$this->error('请填写工单内容');
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}
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M('work_order_info', 'tab_')->startTrans(); //事物
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if (!empty($user_accounts[0])) {
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for ($i = 0; $i<sizeof($user_accounts); $i++) {
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$user = M('user', 'tab_')->where(['account'=>$user_accounts[$i]])->find();
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if (empty($user)) {M('work_order_info', 'tab_')->rollback(); $this->error($user_accounts[$i]."账号不存在");}
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if ($this->think_ucenter_md5($passwords[$i], UC_AUTH_KEY) != $user['password']) {M('work_order_info', 'tab_')->rollback(); $this->error(sprintf('%s 密码错误', $user_accounts[$i]));}
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$info = $data;
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$info['user_account'] = $user_accounts[$i];
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$info['remark'] = I('remarks')[$i];
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$info['role_name'] = I('role_names')[$i];
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$info['resource_num'] = I('apply_resources')[$i];
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$info['order_no'] = $info['type'] . date('YmdHis'). $i. rand(10, 99) . $info['creator_id'];
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//$info['handler_id'] = $info['creator_id'];
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$ins = M('work_order_info', 'tab_')->add($info);
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if (!$ins) {M('work_order_info', 'tab_')->rollback(); $this->error("创建失败");}
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}
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}
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if (!empty(I('attachment_url', ''))) {
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// 添加一条附件信息
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$attachement_info = $data;
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$attachement_info['attachment_url'] = I('attachment_url', '');
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//$attachement_info['handler_id'] = $attachement_info['creator_id'];
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$attachement_info['order_no'] = $attachement_info['type'] . date('YmdHis'). rand(100, 999) . $attachement_info['creator_id'];
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$ins = M('work_order_info', 'tab_')->add($attachement_info);
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if (!$ins) {M('work_order_info', 'tab_')->rollback(); $this->error("创建失败");}
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}
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M('work_order_info', 'tab_')->commit();
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return $this->success('创建工单成功', U('WorkOrder/list'));
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break;
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case 2: // 反馈工单
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$data['order_no'] = $data['type'] . date('YmdHis'). rand(100, 999) . is_login();
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if (empty(I('user_account')) || empty(I('role_name')) || empty(I('feedback'))) {
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$this->error('请填写必填的数据');
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}
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// if (empty('handler_id')) {
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// $this->error('请选择处理人');
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// }
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$user = M('user', 'tab_')->where(['account'=>I('user_account')])->find();
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if (empty($user)) $this->error("账号不存在");
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$data['attachment_url'] = I('attachment_url', '');
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$data['user_account'] = I('user_account');
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$data['role_name'] = I('role_name');
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$data['feedback'] = I('feedback');
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//$data['handler_id'] = I('handler_id');
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$data['remark'] = I('remark', '');
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$data['process_log'] = json_encode([['title'=>sprintf('%s于 %s 创建了工单%s,工单状态处理中。', get_admin_name($data['creator_id']), date('Y-m-d H:i:s'), $data['order_no']), 'type'=>1]]);
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$ins = M('work_order_info', 'tab_')->add($data);
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return $ins ? $this->success('创建工单成功', U('WorkOrder/list')) : $this->error('创建失败');
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break;
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default:
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$this->error('错误的工单类型');
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}
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} else {
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$this->assign('admin_users', M('member')->where(['status'=>1])->field('uid, nickname')->select());
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$this->display('store');
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}
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}
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public function modify($id=0)
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{
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$info = M('work_order_info', 'tab_')->where(['id'=>$id])->find();
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if (empty($info)) $this->error('未找到该资源');
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if (IS_POST) {
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$data['game_id'] = I('game_id');
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$data['game_name'] = I('game_name');
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$data['server_id'] = I('server_id');
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$data['server_name'] = I('server_name');
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$data['attachment_url'] = I('attachment_url', '');
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if (empty($data['game_id']) || empty($data['server_id'])) {
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$this->error('请选择游戏及区服');
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}
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switch($info['type']) {
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case 1:
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$data = array_merge(I('resource'), $data);
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if (!empty($info['attachment_url']) && empty($data['attachment_url'])) $this->error('请上传附件');
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if (empty($info['attachment_url'])) {
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$user = M('user', 'tab_')->where(['account'=>$data['user_account']])->find();
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if (empty($user)) $this->error("账号不存在");
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if ($this->think_ucenter_md5($data['user_password'], UC_AUTH_KEY) != $user['password']) $this->error(sprintf('%s 密码错误', $user_accounts[$i]));
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unset($data['user_password']);
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}
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$upt = M('work_order_info', 'tab_')->where(['id'=>$id])->save($data);
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return $upt ? $this->success('更新成功', U('WorkOrder/list')) : $this->error('更新失败');
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break;
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case 2:
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$data = array_merge(I('feedback'), $data);
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$user = M('user', 'tab_')->where(['account'=>$data['user_account']])->find();
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if (empty($user)) $this->error("账号不存在{$data['user_account']}");
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$log = $this->modifyProcessLog($info, $data);
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if ($log) {
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$process_log = json_decode($info['process_log'], true) ?: [];
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$log = ['title'=>sprintf("%s于%s 修改了工单%s内容", get_admin_name(is_login()), date('Y-m-d H:i:s'), $info['order_no']), 'detail'=>$log, 'type'=>2];
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$data['process_log'] = json_encode(array_merge($process_log, [$log]));
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}
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$upt = M('work_order_info', 'tab_')->where(['id'=>$id])->save($data);
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return $upt ? $this->success('更新成功', U('WorkOrder/list')) : $this->error('更新失败');
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break;
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default:
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$this->error('错误的工单类型');
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}
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} else {
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$info['process_log'] = json_decode($info['process_log'], true);
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$this->assign('data', $info);
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$this->assign('admin_users', M('member')->where(['status'=>1])->field('uid, nickname')->select());
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$this->display('modify');
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}
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}
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private function modifyProcessLog($oldData, $newData)
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{
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$key = ['game_name'=>'游戏名称', 'server_name'=>'区服名称', 'role_name'=>'角色名称', 'user_account'=>'玩家账号', 'feedback'=>'反馈原因', 'handler_id'=>'接单人员', 'remark'=>'备注', 'status'=>'状态', 'attachment_url'=>'附件'];
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$log = [];
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foreach ($newData as $k => $v) {
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if (array_key_exists($k, $oldData) && array_key_exists($k, $key) && $oldData[$k] != $newData[$k]) {
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if ($k == 'handler_id') {
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$log[] = ['key_name'=>$key[$k], 'key'=>$k, 'old'=>get_admin_name($oldData[$k]), 'new'=>get_admin_name($newData[$k])];
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} else if ($k == 'status') {
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$log[] = ['key_name'=>$key[$k], 'key'=>$k, 'old'=>$this->getOrderStatus($oldData[$k]), 'new'=>$this->getOrderStatus($newData[$k])];
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} else {
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$log[] = ['key_name'=>$key[$k], 'key'=>$k, 'old'=>$oldData[$k], 'new'=>$newData[$k]];
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}
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}
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}
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return $log;
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}
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private function getOrderStatus($status)
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{
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switch($status) {
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case 1:
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return '完成';
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case 2:
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return '失败';
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case 3:
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return '处理中';
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default:
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return '未知';
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}
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}
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/**
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* 系统非常规MD5加密方法
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* @param string $str 要加密的字符串
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* @return string
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*/
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public function think_ucenter_md5($str, $key = 'ThinkUCenter'){
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return '' === $str ? '' : md5(sha1($str) . $key);
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}
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public function resourceApply($id=0)
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{
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$info = M('work_order_info', 'tab_')->where(['id'=>$id])->find();
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if (empty($info)) $this->error('未找到该资源');
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if ($info['type'] != 1) $this->error('错误的订单类型');
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if (IS_POST) {
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if (!empty($info['attachment_url'])) {
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if (!I('attachment_url')) $this->error('请上传附件');
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} else {
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if (!I('resource_num')) $this->error('请填写申请资源数量');
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}
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$data['creator_id'] = is_login();
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$data['created_time'] = time();
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$data['type'] = $info['type'];
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$data['server_id'] = $info['server_id'];
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$data['server_name'] = $info['server_name'];
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$data['game_id'] = $info['game_id'];
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$data['game_name'] = $info['game_name'];
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$data['role_name'] = $info['role_name'];
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$data['user_account'] = $info['user_account'];
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$data['order_no'] = $info['type'] . date('YmdHis', $data['created_time']). rand(100, 999) . $data['creator_id'];
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$data['resource_num'] = I('resource_num', 0);
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$data['remark'] = I('remark', '');
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$data['attachment_url'] = I('attachment_url', '');
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$ins = M('work_order_info', 'tab_')->add($data);
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return $ins ? $this->success('申请成功', U('WorkOrder/list')) : $this->error('申请失败');
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} else {
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$this->assign('data', $info);
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$this->display('resourceApply');
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}
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}
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// 反馈进度存储
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public function feedbackProcessLogStore($id=0)
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{
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$info = M('work_order_info', 'tab_')->where(['id'=>$id])->find();
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if (empty($info)) $this->error('未找到该资源');
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$info['process_log'] = json_decode($info['process_log'], true);
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if ($info['type'] != 2) $this->error('错误的订单类型');
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if (IS_POST) {
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$log = [['type'=>3, 'title'=>sprintf('%s于 %s 更新了工单%s进度，工单状态%s', get_admin_name(is_login()), date('Y-m-d H:i:s'), $info['order_no'], $this->getOrderStatus($info['status'])), 'detail'=>I('process_log')]];
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$upt = M('work_order_info', 'tab_')->where(['id'=>$id])->save(['process_log'=>json_encode(array_merge($info['process_log'], $log))]);
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return $upt ? $this->success('更新进度成功', U('WorkOrder/list')) : $this->error('更新进度失败');
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} else {
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$this->assign('data', $info);
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$this->display('feedbackProcessLogStore');
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}
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}
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// 评价
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public function evaluate($id=0)
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{
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$info = M('work_order_info', 'tab_')->where(['id'=>$id])->find();
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if (empty($info)) $this->error('未找到该资源');
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if (IS_POST) {
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if (empty(I('evaluate_content'))) $this->error('请填写评价内容');
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$data['score'] = I('evaluate', 5);
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$info['process_log'] = json_decode($info['process_log'], true);
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$log = [['type'=>3, 'title'=>sprintf('%s于 %s 评价了工单%s为%s分，工单状态%s', get_admin_name(is_login()), date('Y-m-d H:i:s'), $info['order_no'], $data['score'], $this->getOrderStatus($info['status'])), 'detail'=>I('evaluate_content')]];
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$data['process_log'] = json_encode(array_merge($info['process_log'], $log));
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$upt = M('work_order_info', 'tab_')->where(['id'=>$id])->save($data);
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return $upt ? $this->success('评价成功', U('WorkOrder/list')) : $this->error('评价失败');
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} else {
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$this->assign('data', $info);
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$this->display('feedbackEvaluate');
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}
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}
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// 删除
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public function delete($ids)
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{
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$delete = M('work_order_info', 'tab_')->where(['id'=>['in', $ids]])->delete();
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return $delete ? $this->success('删除成功') : $this->error('删除失败');
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}
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public function finish($id)
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{
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$info = M('work_order_info', 'tab_')->where(['id'=>$id])->find();
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if (empty($info)) $this->error('未找到该资源');
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$info['process_log'] = json_decode($info['process_log'], true);
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$log = [['type'=>1, 'title'=>sprintf('%s于 %s 完成了工单%s，工单状态完成', get_admin_name(is_login()), date('Y-m-d H:i:s'), $info['order_no'])]];
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$data['process_log'] = json_encode(array_merge($info['process_log'], $log));
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$data['status'] = 1;
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$delete = M('work_order_info', 'tab_')->where(['id'=>$id])->save($data);
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return $delete ? $this->success('成功完成工单') : $this->error('更新失败');
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}
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public function take($id)
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{
|
|
|
$info = M('work_order_info', 'tab_')->where(['id'=>$id])->find();
|
|
|
if (empty($info)) $this->error('未找到该资源');
|
|
|
$userid = is_login();
|
|
|
if ($info['status'] == 1) {
|
|
|
$this->error('工单已完成');
|
|
|
}
|
|
|
if (!empty($info['handler_id'])) {
|
|
|
if ($info['handler_id'] != $userid) {
|
|
|
$this->error('工单已被他人领取');
|
|
|
} else {
|
|
|
$this->error('请勿重复领取工单');
|
|
|
}
|
|
|
}
|
|
|
if ($info['type'] == 2) {
|
|
|
$process_log = json_decode($info['process_log'], true) ?: [];
|
|
|
$log = ['title'=>sprintf("%s于%s 接取了工单%s", get_admin_name(is_login()), date('Y-m-d H:i:s'), $info['order_no']), 'detail'=>$log, 'type'=>2];
|
|
|
$data['process_log'] = json_encode(array_merge($process_log, [$log]));
|
|
|
}
|
|
|
$data['handler_id'] = $userid;
|
|
|
$upt = M('work_order_info', 'tab_')->where(['id'=>$id])->save($data);
|
|
|
return $upt ? $this->success('成功接取工单') : $this->error('接单失败');
|
|
|
}
|
|
|
|
|
|
public function statistics($row = 10, $p = 1)
|
|
|
{
|
|
|
$limit = ($p-1)*$row . ", {$row}";
|
|
|
$order = '';
|
|
|
if ($_REQUEST['data_order'] != '') {
|
|
|
$data_order = reset(explode(',', $_REQUEST['data_order']));
|
|
|
$data_order_type = end(explode(',', $_REQUEST['data_order']));
|
|
|
$this->assign('userarpu_order', $data_order);
|
|
|
$this->assign('userarpu_order_type', $data_order_type);
|
|
|
$order = 'order by ' . $data_order_type . " " . ($data_order == 3 ? 'desc' : 'asc');
|
|
|
}
|
|
|
$map = '1=1';
|
|
|
if (!empty(I('nickname'))) {
|
|
|
$map .= " and t.nickname = '" . I('nickname') . "'";
|
|
|
}
|
|
|
// 获取所有传单或者接单用户id
|
|
|
$userids = M('work_order_info', 'tab_')
|
|
|
->field("concat(creator_id, ',', handler_id) as userid")
|
|
|
->join('sys_member as t on creator_id = t.uid or handler_id = t.uid')
|
|
|
->where($map)
|
|
|
->select();
|
|
|
if (empty($userids)) {
|
|
|
$list = [];
|
|
|
$count = 0;
|
|
|
} else {
|
|
|
$userids = implode(',', array_unique(array_filter(explode(',', implode(',', array_column($userids, 'userid'))))));
|
|
|
$count = count($userids);
|
|
|
$list = M('work_order_info', 'tab_')->query("SELECT
|
|
|
t.id,
|
|
|
t.nickname,
|
|
|
sum(total_create_count) as total_create_count,
|
|
|
sum(total_accepted_count) as total_accepted_count,
|
|
|
sum(total_handle_count) as total_handle_count,
|
|
|
sum(total_complete_count) as total_complete_count
|
|
|
FROM
|
|
|
(
|
|
|
SELECT
|
|
|
u.uid as id,
|
|
|
u.nickname,
|
|
|
count(*) AS total_create_count,
|
|
|
count(
|
|
|
|
|
|
IF (i.`handler_id` > 0, 1, NULL)
|
|
|
) AS total_accepted_count,
|
|
|
NULL AS total_handle_count,
|
|
|
NULL AS total_complete_count
|
|
|
FROM
|
|
|
sys_member u
|
|
|
JOIN tab_work_order_info i ON i.creator_id = u.uid
|
|
|
WHERE
|
|
|
u.uid in ({$userids})
|
|
|
GROUP BY u.uid
|
|
|
UNION
|
|
|
SELECT
|
|
|
u.uid as id,
|
|
|
u.nickname,
|
|
|
NULL AS total_create_count,
|
|
|
NULL AS total_accepted_count,
|
|
|
count(*) AS total_handle_count,
|
|
|
count(IF(i.`status` = 1, 1, NULL)) AS total_complete_count
|
|
|
FROM
|
|
|
sys_member u
|
|
|
JOIN tab_work_order_info i ON i.handler_id = u.uid
|
|
|
WHERE
|
|
|
u.uid in ({$userids})
|
|
|
GROUP BY u.uid
|
|
|
) AS t
|
|
|
where {$map}
|
|
|
GROUP BY t.id
|
|
|
$order
|
|
|
limit {$limit}");
|
|
|
}
|
|
|
$page = set_pagination($count, $row);
|
|
|
if ($page) {
|
|
|
$this->assign('_page', $page);
|
|
|
}
|
|
|
$this->assign('list_data', $list);
|
|
|
$this->display('statistics');
|
|
|
}
|
|
|
} |